FAQ
Frequently Asked Questions
Fees
| 30 min | 60 min | |
| Physiotherapy | $80-$85 | $160-$170 |
| ICBC* / Premium Assistance / Native Status | $55-$60 | $135-$145 |
| Children under 19 | $70 | n/a |
| Needling Charge | $10 | $10 |
| Missed Appt/Late Cancel (less than 24 hrs notice) | $80-$85 | $160-$170 |
| Massage Therapy | $110 |
- Payment is due at the time of each visit
- Other appointment lengths are pro-rated based on the hourly charge
- Missed appointments and Late Cancellations (less than 24 hours notice) are charged as the full private fee
- The clinic accepts Visa, MasterCard, Debit, cash or cheque (payable to Dunbar Physio)
Missed Appointments and Late Cancellations for our Physiotherapy
- Your appointment time has been reserved for you.
- Missed appointments for physiotherapy in Vancouver, incur the full appointment fee.
- Late cancellations (under 24 hours notice) incur the full appointment fee.
Insurance
Private or Extended Health Plans
- All services are paid for at the time of treatment
- Receipts are provided for submission to your health plan provider.
- For coverage information, check with your health plan provider
- For patients that are Premium Assistance with MSP (low income, native status, disability status), a total of 10 subsidized treatments are shared between physiotherapy, non-surgical podiatry, massage therapy, naturopathy, acupuncture and chiropractic
- For further information on Premium Assistance, visit the MSP website at http://http://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp
- No doctor’s referral is required
- Please bring your claim number and BC CareCard to your first appointment
- ICBC covers a portion of your therapy and you are responsible for the user fees due at each treatment. ICBC may reimburse you for these user fees, discuss with your adjuster
- No doctor’s referral is required
- Please bring your claim number and BC CareCard to your first appointment
- These joint replacement procedures done at UBC Hospital may be eligible for Physiotherapy coverage as part of the procedure
- The Total Hip Replacements have 3 covered physio visits
- The Total Knee Replacements have 12 covered physio visits
- UBC students receive a discount on our standard fees
Home Visits
- Home visits are available through our clinic
- Please enquire at our Front Desk
What to Bring
- CareCard
- Suitable attire: eg. shorts, tank top
- Diagnostic test results relevant to your complaint (X-ray reports, CT scans or MRI results)
- A support person should accompany you if you require assistance entering the clinic, filling out forms, changing attire, etc.
Your Appointment Time
- Please arrive promptly for your scheduled appointment
- Initial Appointments are typically 30-45 minutes. Please arrive 10 minutes early to allow completion of paperwork.
- Please fill out "New Patient Information & Assessment" and bring it with you to your first appointment.
- If you are late for your appointment, we will do our best with the remaining time
Complex Appointments
- For those with multiple issues to address, consider booking longer appointments to ensure thorough exploration and treatment of your issues.